I bought an appliance at Home Depot which came with a rebate of something like $50. This was in April. In May I sent the rebate with the full receipt and all required information (which is several pages). It normally takes 8-10 weeks for the rebate to process, which would be July. I didn't get anything from Home Depot until 9/25/06, and the letter said the product purchased did not qualify. Clearly something was wrong. I called into the center today, 10/03/06, and spoke with someone named Alex. He asked me to read off the SKUs and then told me that the SKUs in the system and the SKUs I gave him were the same and were showing up as not qualifying.
I asked him to repeat the SKUs to me, and he repeated them incorrectly. I told him the numbers he had were wrong and repeated my SKUs again, and he said that I changed what I was saying. In fact, they had entered all the SKUs incorrectly and unjustly denied me my rebate. If I had let it go, I would be out $50, which is just what they are hoping for.
He finally agreed to resubmit the rebate but said they don't have an expedite service, and now I will have to wait another 6-8 weeks for my rebate, after they dragged the whole process out for 6 months! That is 10 months to receive a rebate that should only take 2 months to receive. What a scam!
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