In 1999 I bought a new Neptune washer and dryer. 2 years ago I started having problems and having to pay for repairs. I did not hear anything about a class action lawsuit, etc. Some of the repairs were covered by warranty, some were not. I have been trying for about a year now to get Maytag to pay for the rest of my repairs to my washer, or to have included me in the lawsuit but they refuse. They say Lowe's (where I bought the washer and dryer) should have notified them of my purchase and that Lowe's should pay for it. Lowe's says it is not their responsibility. So right now I have a washer I can't use and a dryer that makes a terrible racket. Maytag wants me to pay $800 to repair a washer that I paid them over $700 to repair just a year ago! Their customer service department has an attitude, and have been repeatedly rude. They tell me it's just "too bad" and they can't help me. I will never purchase anything that says Maytag on it again.
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