They cashed my check for 3 empress trees in early March... No product, no contact, no webite anymore... You probably heard it all by now. I was VERY CONCERNED when I hit this website.
I was successful contacting them thru their bank, which processed my check (Shoreline Bank, Hartford, MI). It seems they are a very small company and cannot handle the nationwide order volume, so complaints are from a small percentage of total requests (including me!).
They were very uncooperative with the refund and said my product would be delivered in 2 weeks (for the third time in 3 months I've called). I was told if product was not received in 2 weeks to call back and they would issue a refund. But they could not do it now. This was not a reply I wanted to hear and after reading other postings of repetitive deliveries of dead items, I just wanted out.
NOT HAPPY, SO, I contacted the bank and opened a complaint for fraud against their Account AND I called the Hartford Sherriff's office (616-657-3101) to file a complaint. Sgt. Sam DeLeo took my name and address and payment info and will personally follow-up with Gardners Choice for immediate refund.
I feel confident the Sherriff will get the job done. If you feel this avenue is for you... Just do it! The Sherriff also mentioned that they do get some complaints every spring, and the bank representative stated they have been in business for about 20 years.
It's just their customer service and quality assurance that sucks! I am also following up with a complaint to "Woman's Day Group" (800) 362-3817, which seems to be their advertising administrators. They should drop this client and not be allowed to advertise based on their ability to provide adequate service levels. Maybe, you call too!
My suggestion is calling the Sherriff to get a refund and cancel the order!
John
Flanders, New Jersey
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