I ordered Pro-Seal in February. After turning down a bunch of extra add ons, the amount came to $30.06. My credit card was charged on 28 FEB.
My credit card was then charged again on 01 MAR. I called and the second $30.06 was credited on 03 MAR. This just goes to show that they can process a credit quickly if they want to.By this time I received the shipment and thought all was well.
They then processed another order in my name on 08 MAR and I received a second shipment (which doesn't contain the correct pieces). I did not place a second order. My credit card was charged on 14 MAR. I called on 18 APR and they said they will do another credit by the end of the month. They didn't want the second set of stuff back. Because they had been prompt with the refund the first time, I didn't dispute the charge with my credit card company — big mistake.
I then called on 10 MAY and this time was told my refund would be issued in about 2 weeks.
I called on 15 JUN and was told that a message would be sent to Accounting asking why my refund was being delayed and that I should check back next week.
I called 29 JUN and was told that the refund order was entered 12 MAY and that they are taking 60 days to process. I called 60 days later on 13 JUL and was told that it is 60 BUSINESS days. The way I count business days, this means I will get my credit 04 AUG. Assuming that I do get the refund in 60 business days, that means that they have had my $30.06 for almost 5 months. I consider this a rip-off.
Since a refund that could be processed in 2 days in March now takes 5 months I suspect that the company is having serious cash flow problems. I recommend that you stay away from them at this time.
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