Today I saw a consumer complaints that was submitted on 6/15 by Susan in Staten Island, NY regarding a NC Furniture dealer and the same thing has happened to me with the exact same company.
On March 27 I ordered a Chrysallis Pub Table 4 chairs (item # DLSSCL833PTTPT) and 2 additional Chrysallis Side Chairs (item # DLSSCL400CCSC) from Russell West at the NC Furniture Dealer store in Raleigh, NC. For a total of $1,129.00 on my credit card, which has been paid.
I spoke with Russell West several times before placing the order with questions about the furniture. He said that it was a beautiful table and the craftsman was Steve Silver and took alot of pride in his work. He also said it would take 8 to 12 weeks for delivery.
About a week ago I sent an email to [email protected] to check on the status and it was returned "undeliverable".
Today is 12 weeks and I called to check on the delivery. A recorded message instructed me to leave item #'s and someone would call back. No one ever called back and I could no longer find it on the internet.
I then started searching for scams on the internet which led me to the RIP OFF site and the first report I encountered was shocking to see the same company I ordered from and could not get any information.
During my conversation with Russell West at the NC Furniture Dealer store he gave me the impression that the craftsman Steve Silver was local.
Come to find out that it is Steve Silver Company who is located in Forney Texas 75126 and is the original manufacturer and only sells to dealers.
Today I called Steve Silver Company and spoke with a representative and explained what happened. Someone is suppose to call me back tomorrow.
In the meantime, I am out A Pub Table 6 chairs $1129.00
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