I have made several attempts to get the bed frame I leased/purchased repaired. For my first attempt, I spoke with Arron, the manager in Page, AZ, in November. I explained to him that the wood used in the assembly of the bed was very brittle and kept breaking. He told me he would send a man out to survey the bed the next day. I took the day off from work and waited for the guy to show up. I called Arron, and he told me the guy was nearby and would be there shortly. He never showed up.
I called the next day, and Arron said he would call me back to set up another try at getting this resolved. Arron and I placed several phone calls to each other, leaving one another messages and never getting anywhere. This went on for another month before I got a call from Rod Brooken from collections at the corporate office. Rod was not aware that my service agreement was not being honored and made several calls to reach Arron at the Page store.
He called me back and told me that Arron would call me in a few minutes. Arron never called me back, and I called Rod Brooken back and told him I was never called by Arron. He told me he would have Arron or someone else call me back. He and I exchanged several messages, but we never got this resolved. After several months of threatening calls and no-shows, as well as unexpected arrivals from Aaron's of Page, AZ, I have determined that they are in no way honorable about any business practices.
I explained to Rod that I was not going to make any payments until the service agreement was honored. He stated that he understood and that he would handle having someone arrange to replace or repair the bed. I called the store in Page today and was verbally attacked by someone named Dave who was allegedly a regional manager. I explained to him that the bed I purchased was broken and had never been replaced or repaired. He said that it had been and that they were coming to get it.
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