I had an unpleasant experience with the on-line retailer, Affordable Mattress Direct, and I am writing this review to save others from a similar experience. I bought a Simmons "Breakers" mattress from AMD for $1,200 ($1,100 $100 shipping) with a 30 day money-back guarantee.
It was too firm for me and I tried to return it. It turned out that in order to do this I had to arrange for the mattress to be shipped from CA to NY. While AMD, a company with contracts with shipping companies, can ship mattresses across the country cheaply, I, a private individual, cannot.
The people at AMD refused to help me arrange for shipping — as I wanted a refund — but they told me they would pay the shipping costs if I chose to make an exchange. I felt that I had been deceived, and I chose to pay the shipping cost rather than give them my business. I spent roughly $500 to return the mattress.
When I complained that I had not been told up-front that returning the mattress would be prohibitively expensive, the people at AMD actually advised me to *misdeclare* the weight of the mattress to lower the shipping cost! Even after I had returned the mattress, I had to call AMD ~10 times and remind them to reverse the charge on my credit card. The business practices of Affordable Mattress Discounters, if not illegal, are certainly unethical.
The Ulster County Consumer Fraud Bureau (845-340-3260) can provide other testimonies to this effect.
Greg
San Diego, California
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