In June I purchased a 7x10 mini metal lathe. Six months later the speed control burnt out. I got the warranty but when I returned it I did not have my original receipt. But since I had the warranty and registered it with them they had all the info in thier system.
Harbor Freight replaced the lathe but they DID NOT tell me that they gave me a gift card and then charged the gift card. Two weeks after getting the new one the plastic drive pulley melted and destroyed the drive belt. I ordered the replacement parts and it worked for about two hours of run time. Then the motor mount stud broke. At this point I have had enough of trying to get defective poorly designed equipment to work.
The machine weighs 100 pounds and it is not easy packing that thing back and forth to the retail outlet. When I returned it they refused to give my money back and only offered "in store credit" I had no desire to buy any more of thier junk at this point. After several minutes of heated discussion with the store manager I left. I had all of the warranties and receipts this time and they did not care.
Washington State has very strict implied warranty laws about products functioning to what they are advertised to do. At this time I have filed a complaint with the BBB and the State Attorney General's Office. I will also send a certified letter to the home office and if the problem is not solved then they will be summoned to small claims court.
I have always prevailed in small claims court using the implied warranty laws of the state.
Businesses have got to realize that without happy customers they are nothing. A business does not just lose "a" customer, that customer warns other and ultimately the one customer lost equate to twenty they will never see.
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