I called Old Republic to request service on a broken water main at my home. The agent indicated that Old Republic doesn't cover anything outside the home. I indicated that the damage was to a pipe connected to my home to which she indicated that it WOULD be covered. She then ordered the service.
I took a morning off to meet the plumber at my house. When he got there, without ever getting out of his truck, he told me that it wouldn't be covered and drove off.
I then get a bill from Old Republic requesting payment of $40 for the service call. I called them to explain that their agent told me that it was covered and ordered the service.
The supervisor, Anthony King, told me that he wasn't going to "lose money" from this and that I would have to pay. He told me that he "doesn't care" that the agent told me it was covered. He said that it was my responsibility and not his agents. Even though she indicated that it WAS covered and she went ahead and ordered the service.
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