After only two months with the service, I called on Colonial for a stopped up pipe in our main bathtub/shower. They sent out a plumber who said that the drainage is obstructed and they would have to go into the wall and replace a section of pipe.
After notifying Colonial, the plumber relayed that the agent told him they would not cover the work.
The plumber told me that the four or five services hes worked with have covered such projects. He encouraged me
to talk to Colonial personally to get it approved.
After talking to an agent, again I was flat out denied the service. When I pointed out to him that their contract does allow for an annual $500 one-time limit to provide access to plumbing systems through unobstructed walls, the agent quickly responded that an exception applied to my exact problem; but that they would pay if the problem was a leakage.
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