Mistreated Customer:
Be aware that Public Storage ignores postmarks as a matter of company policy when or if your payment is delivered after the grace period - even if the 10th day comes on a Sunday.
Consider this! I mailed Feb '02 rent on Thurday, Feb 7th& and thought no more about it until I was called on to pay late fees of $ 10.00 for months of Feb and March& a total of $20.00 for which my storage goods were held hostage.
It seems that my Feb. Rent arrived on Monday, Februry 11th, resulting in the first late charge - which was carried over as a "debit" (without my knowing about it) and then deducted from my March rent - causing a "shortage" in my March - rent payment for which I suffered a second late charge.
I have used this company for years - with no history of having been late even once. Heretofore, I have experienced no problems of this nature.
Their local manager says (and I believe him) tells me that the matter is OUT OF HIS HANDS.
Bill
Nashville, Tennessee
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