I purchased the Mailbox post planter thru their website, My credit card was immed charged the same day, Sept 2nd. I was told verbally by Bert the owner that it ships Fed Exp & I would get it in a few business days. To which I did, considering it was Labor day weekend I did get it in a timely fashion. It was a present for my mom for her birthday. Upon opening the box, I noticed that the hardware, bolts, nuts screws were not in the box.
I immed called bert & he told me it shipped seperately & I should have it in a day or 2. It's has been 3 weeks, & endless phone calls, e mails & such & still no hardware. I have this huge mailbox planter that is completly usless to me without the hardware to install it. Bert keeps giving me the runaround. First it was, it was sent seperately 7 I should get it in a day or 2, then it was, because of Katrina its delayed. What a shame to blame a missfortune on his scaming ways. Then I was told on monday, that he shipped it thru a local Mailbox etc store & I should of had it tuesday. Still dont have it! I have called him, & of course no return phone call.
I want everyone to know that Lawnmarks aka Mailbox post planter is a BS company. He takes your money real quick, & yea he send you the item, but what good is it if you can't put it together. It's been 3 weeks, going on 4 & I still have nothing. His website does not have one single mention of this being shipped seperatly either. I was onyl informed of that when I called him to ask for it. When you call him, his voice mail is so jammed up, you cannot leave a message, maye other customers got scammed too.
At this point if I could put it together my self I would, but I am afraid I don't have the correct hardware. And the best part is it didn't even come with the instructions as he website does state. Thank God I was able to pull it off the website, then again what difference does it make, no hardware. Maybe that's why there was no instructions.
I am warning everyone, do not use this company, he is full of s*t, ignores you once you pay & is a liar, bert sandlin is his name & his company is LawnMarks & Mailbos post planter.
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