We called Dream Painting & received an estimate on May 24th to paint our house. It was estimated at $3800 and they said customer satisfaction is number 1. Before the job was started, the CEO David Kwak was told that they could not walk on our Alumawood patio and he said he knew that. They were hired to paint our house & started on June 30th. Mr. Kim, supervisor on job was also told they could not walk on this patio & he said no problem.
On July 1st we noticed they had a wood plank on the patio so I asked my son to go get his camera & take pictures showing this. He pointed out that there was some damage done to our patio. So immediate I show Mr. Kim, so then he tried bending it back, which caused more damage. We told him that can't be done and this was not acceptable & contacted Mr. Kwak. We tried contacting Mr. Kwak several times on phone and e-mails & he finally showed up on July 6th. Mr. Kwak told us since he gave us a good deal on the paint job we should just accepted it and other at other jobs the people let it be & we said no.
Then we then contacted T. Construction on July 1st to get a estimate on the patio to see if it could be repair. They showed up on July 2nd and Pete told us that this patio could not be repaired that it would have to be replaced & he was going to mail us the estimate because it weakened the structure. Also that "it was unsafe to be out there under those conditions". When we received the estimate, we contacted Dream Painting & told them it would cost $6,000. & that we would mail a copy of the estimate to them. Also. Mr. Kim was using our 32-ft ladder & he wanted to buy it, we said ok. On July 1, Mr. Kim took ladder without paying us for it, so we called the company and the secretary, Linda said it would be deducted from the fee; the company bought it. Also Mr. Kim said we deduct it from balance. The painter was to come back & fix our three doors that were not painted correctly.
Then we had the patio replaced and paid for it in full because it was dangerous to be around it. The paint job cost $3800 minus $150 for the ladder plus the cost of the patio $6000. So the difference to be paid to us is $2,350.00. Finally when David got back to us his response is that it was unreasonable that he should have to pay that much. So he said he will give us $1200 for the damages then we can pay him for the job. And throughout the time David keeps changing his story about resolving the issue and what happened. Also he was harassing the company that replaces the patio by calling them repeatedly, that the company stopped taking calls.
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