Problems encountered with IGK Enterprises:
A) They demand all the money PRIOR to completing the work... No excuses - we were naive as first time homeowners.
B) They came to install sliding glass doors and replace fascia boards... That took them 7 months just to leave the work incompleted and in a state of disrepair. This is Work that the owner (who was also the salesperson) estimated that it would take 2 weeks to complete after the doors were ordered.
C) IGK is very deft and creating delays and excuses. One such example is that they do not return phone calls promptly. It usually takes them a week, sometimes two to even get in touch with you. The secretary at IGK would tell us: "call back in hour", but after that hour had elapsed, she would then say: "call back in another hour", and finally when you would call back, she would then say: "oh sorry he just left". This process would repeat in one form or another, until we managed to get a hold of the owner's cellphone — that also did little for us.
Another example is that IGK tells you that they will show up on a particular day and you end up waiting for them only to realize they weren't going to show up at all. Where again, if you managed to get a hold of them you wouldn't hear any apologizes but cursing and swearing from the owner of the company.
D) If you try to contact IGK about their Work is 100% guaranteed clause and the "5-year warranty" on work that IGK has undertaken, you will get no response. You will be ignored. The guarantees and warranties have never been fulfilled to date, regardless of an official letter we sent and the numerous phone calls we placed.
E) What were the actual problems after they left the project? Here are a few:
1. Water Leakage into the house through the Sliding Glass Doors when it rainspoor installation.
2. Water Damage (due to the aforementioned leaks) on the doorframes and plaster inside the house.
3. Water stains on the floor tiles due to the aforementioned leaks.
4.incomplete plastering (inside the house) around all the glass door columns and walls.
5. Plaster cracks and chipping on the walls inside the house.
6. Column separation / cracks when glass doors were installed.
7. Glass door framing / molding not properly installedseparating from the column walls.
8. Floor tiles chipped in several parts during installation of sliding glass doors.
9. Glass door screws not fully drilled inpopping out.
10. Soffit vent covers missing.
11. Caulking poorly done:
Peeling off
Unevenly applied
Bumps, not smoothly applied
Some areas missing caulking altogether
Foaming agent used as cover up
Caulking is some areas soft, due to the foaming agent used
12. Stuccoing poorly done:
Unfinished and incomplete in many areas
Cracked in several places
Unevenly applied in many parts
13. Cleanup of stucco material:
On pool deck
On the walls of the house
All over the glass doors
14. Fascia boards poorly installed:
Not lined up
No caulking between board and stuccoing
Lopsided
Uneven
Separating away from the stuccoing, leaving gaps
15. Cleanup of waste and debris left behind by the IGK crew in the backyard.
0 comments