My wife purchased her fourth mattress set from dial-a-mattress last March. It is a high quality sealy napolean pillow top. When she noticed a lump developing in the top, she called for service.
The company sent her forms to complete and replied that under the warranty they would replace/exchange it. However when the delivery people came, they said the warranty was void because there was a stain on the mattress.
The discoloration is mild at best and the warranty that came with the mattress does not list stains as a reason to void the warranty. I think they use normal wear and tear as a reason to void warranties to get out of replacing mattresses.
Do not expect them to stand behind their warranties. You might as well buy from a discount store because the service at dial-a-mattress is worthless. I know we will not buy from them again. We will stop telling others to buy from dial-a-mattress. Everyone should stop buying from them.
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