I made a purchase of a bedroom set at this particular location in late March. The sales man was absolutely perfect when we made our purchase. We put $2500 down on a $4000 bedroom set, and the set was to be deliverd in 2 weeks.
The delivery came on time as promised, but the delivery guys were not so perfect. They came into the house and immediately stated that they didn't think the set would make it up the stairs and they didn't want to try. I insisted they at least try. Now, this piece was extremely heavy, but a very beautiful set.
They tried to get it up to the landing but didn't have the man power to even get it up the stairs. So I got a neighbor to come help. After a lot of pushing, they finally got it up to the landing. Now, what I forgot to mention was that this company absolutely refuses to take the product out of the box unless you sign a waiver stating that you are responsible for any damages caused by the product or done to the product. So, I absolutely refused to take it out of the box!
Well, after trying to turn the box to try and get it up the rest of the stairs, the box created a very large hole in the wall of my landing. This was the point where the delivery guys gave up, and packed up the box to leave. I knew that they weren't getting it up the stairs, so I wasn't upset about it not making it up, just bummed that I couldn't get the particular bed set that I wanted.
Well, I immediatley called Mor's wharehouse to file a damage report after the delivery guys left. They told me that they had to give my information to their contractor, and he would call me to set up an appointment to repair the damage.
Next, I went back to Mor's showcase room in hope of finding a smaller set that might fit up my stairs, and unfortunately, found nothing. So, I immediately went to the manager to inform him that I was not going to make a different purchase for another bedroom set, and that I wanted to get my $2500 back.
Needless to say, the manager told me that they take 15 business days to refund my money. 15 BUSINESS DAYS??? That's insane! I couldn't believe that I went in there and made my purchase and handed them a check for $2500 and they of course cashed it immediately, and now they can't give me my money for 3 weeks. I of course couldn't argue with him, because the money wasn't being refunded from their office, so I let it go, and decided to wait for it in the mail.
It has now been 4 weeks since the date that I cancelled my order with Mor and put in the damage report, and I haven't gotten my money back or my wall repaired Amazing, huh?
I finally called the corporate office, and they told me that they were going to issue a check the day of my call. I was furious! I couldn't believe that it had taken then this long to hold my money, and it was as simple as making a phone call to get them to issue me a check back for my $2500.
So, I also complained about my large hole in the wall, and she told me that she would call the contractor herself and have him call me immediately. This was yesterday 04/03. And what's really funny, is that I just got the call today 04/04 from the contractor wanting to come and repair the hole this weekend. There's a lot you can do when you threaten to report them to the Better Business Bureau.
I can honestly say that I had every intention to purchose more furniture from their store, but for some STRANGE reason, I have no interest to ever go back into that store again. Hmmmm, I wonder why???
0 comments