Homecenter has a very professional looking web site. Per that web site, HERE IS WHAT I BOUGHT: I quote the site: American Standard Glenwall Toilet White 29-1/2" x 30" x 19-1/2", Model 3402.016.020 Starting at $264.69 plus $79.95 shipping. Okay, it's expensive, $344.64, but it's what I need.
The technical specifications in the. Pdf file, the three pictures, the wording, all showed exactly what I wanted: a two piece, wall mounted, white (spelled whitess' on the site.) toilet.
WHAT THEY SENT: HALF A TOILET! What? Why? Only the bottom half of the two-piece toilet came.
So I looked again at the site. (Here is the site:) http://www.homecenter.com/product_details.Asp? Sid=6&itemNumber=95&propList=productID, &productID=American Standard 3402.016.020
I wanted the American Standard Glenwall Toilet The site shows a TOILET in 3 different places. But that's a lie! It says toilet, shows a picture of a toilet, and it shows the exact dimensions of the whole toilet! But it's not a toilet - it's the bottom half! WHAT GOOD IS THAT!?!?
1. First on the first page, after searching for the type and kind. American Standard Glenwall Toilet, 29-1/2" x 30" x 19-1/2" Starting at $264.69. THAT'S A LIE.
2. Then again when you click on the specific unit selection, it says it all again: American Standard Glenwall Toilet, 29-1/2" x 30" x 19-1/2" Starting at $264.69 plus (hello!) $79.95 Shipping. Again, it has the dimensions of the whole thing, and a picture of the whole thing, and the Price THAT'S A LIE.
3. Then click on the view product specs AGAIN THE WHOLE THING! GLENWALL PRESSURE-ASSISTED WALL MOUNTED TOILET. Exactly what I wanted.
Well, I called, and Lawrence showed me that THE SITE IS FULL OF LIES!!! The site says toilet for $264.69, but that is a lie! The toilet ACTUALLY OVER $600!!
He said Oh, you have to scroll way down to the bottom of the page. Look for the words at the bottom of the page, IN TINY PRINT, required accessories. Tank Starting at $267.61 (plus $39.99) Holy cow! He says that for only $306, I can buy THE OTHER HALF!!!
That is a ripoff!
He said that the default quantity of ZERO for the required accessory is because so many people ONLY WANT HALF A TOILET!!! Hahaha! Funny!!! (Do you think that if it was required, shouldn't the default quantity be ONE?)
He said THE SITE ISN'T LYING when it says Glenwall Toilet for $344.64. The site shows this lie in THREE SEPARATE PLACES. NOT HALF A TOILET!!!
He said that I MADE A MISTAKE when I read toilet everywhere! It's actually just a toilet BOWL! Would I pay $657 for this toilet IF I KNEW THAT IS WHAT IT ACTUALLY COST? NO!
But now I'm stuck! I have $357 into this thing, and I cannot use it. Lawrence says I have two options:
1. Buy the other half for $306, AND HAVE A $651 TOILET.
2. Return this half, pay shipping AND 25% restocking fee (est. $146) AND HAVE NOTHING.
THAT'S A RIPOFF! I PRETTY MUCH LOSE EITHER WAY!
Since this time, I have called Melinda at ext 1303, THIRTEEN TIMES and left messages to please call me back. I've received NO callback from her.
See for yourself! Click on the link, and see the nice pictures, and words:
Http://www.homecenter.com/product_details.Asp? Sid=6&itemNumber=95&propList=productID, &productID=American Standard 3402.016.020
Andrew
Bedford, Massachusetts
U.S.A.
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