On January 27, I purchased $4600 in birch hardwood flooring from American Hardwood Flooring (hardwoodflooringusa.com). Salesman Jeff Caves happily took an extra $150 fro "rush delivery" and stated that I would receive my order within 2 weeks.
To date I have not received my order nor do I have any idea where it is at. You cannot speak with a real human being over any phone line. You are forced to speak with someone on an on-line chat room who gives you a standard reply of "It has been shipped from the mill and will be delivered within 7-10 business days".
I have received that reponse three different times. I have asked to speak with the delivery company that ships the product and I was told that the company was out of Cananda and they do not wish consumers to call them. That is unheard of.
I am now beginning to feel that I was duped in some type of intenet fraud. Much to my dismay, I have found several complaints through the BBB and the Attorney Generals Office of Nevada. I now cannot move into my new home because I have to hardwood flooring. I would appreciate any advice from out there.
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