A response that I have received from the World Floor Covering Association (WFCA):
"Yours is not the first complaint we have received concerning American Hardwood USA, and we sympathize with you. They are a relatively new internet distributor, a member who joined the WFCA for the first time in July. It is our policy to allow members to use our logo and they immediately put the WFCA logo on their web site, along with that of the National Wood Flooring Association's, whom they had also joined. After receiving some complaints a few months back, we contacted NWFA (who had received similar complaints), we contacted American Hardwood USA, they assured us their intentions were entirely good, and that their problems were two-fold - first, they were not yet sufficiently administratively staffed to adequately handle the amount of business they had been surprised by, and secondly their primary supplier, in China, would not ship across the ocean until they had a fully-loaded ship (for cost efficiency). The good news is that, to our knowledge, they have eventually delivered the goods sold, however in most of the complaint cases it has been anywhere from 5 to 7 months which is not acceptable."
0 comments