Came out to fix my door, company said they repair all garage door openers but once they came out and qupted a $599.00 door special, they said they could not guarentee my Sears opener. After the work was completed he wanted $650.45 for the repair. I called back the company and stopped my VISA card that I charged the bill to until the amount is resolved. He would not take the amount he promised he would.
When I worked the opener from the wall the moter for the opener shook teribbly and the light bulb broke and crashed on the floor. He would not clean it up and said it is because he cannot guarentee the Sears opener but he would be happy to sell me one of their openers for a lifetime warranty for $400. Oo in addition to fixing the door. All I received was a 225- spring, center bearings that are plastic (he never told me they would replace my steel bearings with plastic (1 set of cables, drums, pds rollers and set-end bearings. I addwed on my slip he wanted me to sign I agreed for the work but I put on the slip next to his notation that I did not agree to the 650. Fee only the 599. Fee. When I called to report them to the company. I spoke to a rude office manager Vicky who said I knew there was an addition service charge but I told her I thought the service charge was included in the $599. Price. I have called the corporate headquarters but have not gotten any call back. I also emailed the Cleveland BBB since they advertised they were a member in their Yellow Pages add. I have not gotten any word back as yet. I am sure they probably tampered with the opener so that I would also pay for an opener that they can provide for $400. Oo. This is so wrong!!!
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