Almost one year to the end of the first year warranty, the fabric on this sofa started coming off the actual sofa where the seat cushions are. It took two months for Haynes to fix it and low and behold, it's happening again, the fabric is a defect, it's almost like the fabric isn't strong enough to adhere to the main part of the sofa and Haynes will not replace this or fix this again.
The extended warranty through stainsafe will not fix this problem since it's a manufacturers defect. Haynes customer service was extremely rude and hung up on me. Do not buy anything from this company because not only does their stuff falls apart but the warranty company they deal with has so many complaints against them from the bbb.
Teresa
Virginia Beach, Virginia
U.S.A.
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