I order a bedroom suite on October 10. I received this furniture on December 2nd and when it was received the bed was broken. The delivery guys hit my mailbox and broke it and also scrap my wall putting in the dresser. I did receive compensation for this by the delivery service that CL Barnes uses.
I contacted the store and they said that they do not handle claims that I would have to call a Ms. Gail Claimer or Krammer at 703-369-5037 ext. 2. I left her numerous voice mails on the 2nd, 3rd, 4th and 5th of December.
Finally on December 6th she returned my call and said that she would be sending out a technician to look at the bed on December 7th. He arrived around 1:30 pm and said that he did not have the parts to fix the bed and that the delivery guys put the wrong bolts on the bed. He said I would have to order the bolts to fix the bed. I called Gail at 3:05 and left message about bed and that the parts need to be ordered. She called around 4:30 at my home and talked to my mom.
I called Gail on December 17th when the parts arrived at around 10:00am and again at 1:00pm to set up an appointment for the technician to come back to fix the bed.
She called on December 20th and talked with my mom. She said that she was sending out the delivery people again because they should be able to fix the bed. The delivery people were to be out on December 22nd in the morning. They showed up didn't speak any English and said the bed was broke and left.
I called Gail at least 3 times on December 22nd and again on December 23rd. She finally returned my call on December 24th around 8:45am. I asked for my money back and the furniture to be picked up and she said that is not their policy that they will fix the bed one way or the other. I told her I did not want my bed jimmy rigged and that I just wanted my money back after all this time. She said that she needed to send the technician out to take pictures and write a report then they would decide what to do. I said that it was to late for that and wanted my money back.
Well it is December 28th and I still have broken furniture and no money. After this long I just want them to come get the furniture because I will not allow them to jimmy rig a $2,000 bed to make compensation for all this time. I would not recommend this company to anyone who is looking to buy furniture. They take your money and give you crap for furniture.
I think a company that has to order all their furniture for people and charge an arm and a leg would think more about their customers then the money. But I guess when they make almost $4,000 on a bedroom suite that is broken is more important.
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