We spent over $6000 on furniture at Rooms 2 Go when we first moved here to Georgia. We have had to have dining room chairs replaced 3 times, had our living room sofa "looked at" and told that WE needed to clean it before they would consider any warranty, and, now, the dining room table lamination is separating from the wood on the top of the table.
warning to anyone considering shopping at rooms 2 go: ask what happens to the warranty if you move.
We moved a few months after we spent that $6000 and, when the table started its delamination, I called their Service (what a misnomer!) department and as told, because we moved, there is no longer any warranty on any of the items we purchased, even though we only moved about 12 miles and the furniture wasn't damaged in the move. It's a delamination problem, not scratched or anything.
I asked for a manager and was told that she was the manager and that is their policy. No help!
I talked with my salesperson who said I should call the Store Manager, which I did. He said there was nothing he could do, not even any store credit to make up for it.in the meantime, the sofa is falling apart after just a little over a year, and the table top is still pulling up from the top. I will NEVER buy there again, nor recommend to ANYONE to buy there. I will do everything in my power to stop them from doing business with any acquaintance of mine.
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