Complaint / Review
Kaz Incorporated
The worst customer service, extremely limited defective product support

Ever since PUR was purchased by Kaz, actual customer service
has been replaced by a series of broken promises and general lack of product support.

7 different phone calls to various representaives throughout the montn of December led to series of promises that were never kept and scolding me that they were doing me a favor.
They used to replace broken faucet filters as courytesy understanding that the real profit is in my continuing to buy the filters,

But now I must prove to them, at my expense that the product is defective. After shipping it to them, I

Waited for three different shopments that never came. It did finally arrive, but PUR is not the

Same company anymore.