I am being charged $10 for shipping for the replacement of a defective product that you sold me - this is outrageous and makes me want to make sure that other people I know don't make the same mistake I did and sign up with your company. If you sell a defective product, it seems only right that I shouldn't have to pay anything to have that fault of yours rectified. You have a poor sense of Customer Support and I will go out of my way to let others know how awful your Customer Support service is.
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