In the first week of September I contracted with Top Hand Structures (formerly Solid Rock Storage) to construct a building and deliver it to our property. I was told it could be ready in 10-14 days and delivered a cashiers check for 1/2 of the building cost. After the delivery date had passed I called and was told that there was a problem with permitting for the city, but he would have it taken care of and deliver the building.
After over a month I called and cancelled the order and was told that I would receive a refund for my deposit. After several more calls, getting the same response, I started having problems with my calls not being answered. I would leave messages and no one would return my calls.
I finally left a message and told them that I was going to report them to the BBB and take them to court. I got a return call telling me that they did not have the money at that time, but would have it by the 14th of December. On the 17th I called again and was told that it would be after the new year. It is not January 3rd, I have not heard from them and their phone mailbox is full so I can not leave a message.
There have been 8 complaints filed against the company under the name Solid Rock Storage; 3 for delivery issues and 5 for problems with products or services. Apparently the company's reputation was getting too bad so they just changed the name and continued business as usual.
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