Complaint / Review
Miracle Truss Steel Structures
Miracle Steel Structures breaches contract and steals deposit

I put a deposit on a pre engineered hanger kit in Dec. 2002. I was told it included everything I needed.

When i recieved my purchase package my shipping costs were 400 dollars more than quoted, color was extra and there were no certified truss plans.

I called Scott Hefner to ask about choice of colors, he said it was extra and if I waited until spring he could get me a better deal on thier specials. I asked about shipping and he answered that he made a misquote and was this okay. I said yes, but no more extra costs or surprises.

I asked about certified truss plans for my building permits and he said it is a pre engineered kit and I probably would not need them. I told him if the plans were not included and I needed them for the permits that I did not want the building.

I was told by Scott that I would get my deposit back if I could not get my building permits. After showing the building inspector my assembly and foundation plans he said I still had to have certified truss plans. I told Scott this and he told me I had to pay 800 dollars for the certified truss plans.

I told Scott I wanted to cancel my order and he told me there would be a storage fee for my building kit. He was suposed to call me back and tell my what the cost was. He never did and would not return my calls to him.

I than talked to Bob, Scott's boss, and he waived the cost of the certified truss plans. I asked about price of color and spring specials, he said there were none and the price was 1200 dollars for the color.

I canceled in May, that day, and they kept my 2,200 dollar deposit.

I am glad that Brad found some satisfaction from Miracle Truss, but I believe it is not a personal problem but these are just standard company practices. Since I know of two other individuals besides myself whom have been mislead or lied to by sales representitives.