Usacomplaints.com » Computers & Services » Complaint / Review: Dell - Incorrect part delivery, wrong info. #858358

Complaint / Review
Dell
Incorrect part delivery, wrong info

Hello,

I've Purchased the component you've described it in my experience within the below talk dialogue with Specialized person. Just how can it's feasible that you simply recommended me incorrect processor cooling fan for Dell Business 1440, HBR3QK1. I've obviously described what issue I'm referring to and which notebook component.

How hard it's to provide the right processor cooling fan item rule? How challenging?

Today I've delivered the bundle to India to obtain it mounted and today i determine that it's incorrect lover, by which I've simply no error, but spending so much cash to purchase first from US after which shipping it to India.

Today, how am i likely to understand this component changed?

Information On Order Placed:

Consumer Number: 123919565

Your Sales Specialist: Ivy Inductivo

[email protected]

(800) 456-3355x 4169522

Estimate Number:

615425598

Estimate Time: 03/12

Estimated Delivery Time:

Find Out More in the event that you spot your purchase today, it's projected to become shipped on or before 3/15.

Customer Information

Payment Contact: GOUTHAM VALETI

Payment Telephone Number: (224) 619-8316

Billing Address: RM 1021 GLOBAL

Barclays 111 e 48 saint

Ny, ny 10017

Shipping Contact: GOUTHAM VALETI

Shipping Telephone Number: (646) 427-2208

Shipping Address: RM 1021 GLOBAL

Barclays 111 e 48 saint

Ny, ny 10017

Estimate Facts

Estimate Quantity: 615425598

Item Number Amount Item Information

M146P 1 Construction, Heatsink, Laptop Single Storage Structure 1440

On Thu, Mar 8 at 5:30 PM, Dell Talk published:

This Really Is an automatic mail delivered from Dell Talk. The next data is just a record of one's program. Please conserve the record for the documents.

Your session ID for this event is 50137866.

Period Specifics

03/08 05:40: 03AM System: "Thanks for selecting Talk With help you in producing your purchase on Dell.com. A Dell.com Talk Specialist is likely to be along with you shortly."

03/08 05:40: 03AM Program Began with Broker (Florentino C)

03/08 05:40: 07AM Broker (Florentino D): "Welcome to Dell US Talk! Our name is Don I'll be your Dell.com Income Chat Specialist. I will be attained at [email protected] or via telephone at 1 800-289-3355 ext. 7284516.

I Really Hope you are doing excellent. (=^_^=)

How do I assist you to today?"

03/08 05:41: 12AM Sumeet: "Hi I have to purchase areas of my notebook, business 1440. Would you please recommend me what's the hyperlink for technology and assesories department"

03/08 05:41: 41AM Broker (Florentino D): "I'm going to be significantly more than pleased to help you today =)"

03/08 05:41: 46AM Broker (Florentino D): "May I've the support label please?"

03/08 05:41: 50AM Sumeet: "I prefer to purchase, cooling processor fan of business 1440"

03/08 05:42: 07AM Sumeet: "Kindly assist:)"

03/08 05:42: 13AM Sumeet: "HBR3QK1"

03/08 05:42: 35AM Broker (Florentino C): "Thank you."

03/08 05:42: 37AM Broker (Florentino D): "Generously provide me a couple of minutes to check on. =)"

03/08 05:42: 48AM Sumeet: "Like to Orr from Asia, prefer to understand how to have it shipped?"

03/08 05:42: 52AM Sumeet: "Sure:)"

03/08 05:44: 03AM Broker (Florentino D): "Oh I actually do apologize Sumeet but Dell US doesn't deliver products away from nation however, you may contact our Dell Asia website about the link below: "

03/08 05:44: 13AM Broker (Florentino D) directs page: "http://www1. Ap. Dell.com/content/default. Aspx? C=in&l=en&s=gen"

03/08 05:44: 47AM Sumeet: "But there's no assistance of dell business 1440 in india"

03/08 05:45: 01AM Sumeet: "So I'm type of hit in betwen"

03/08 05:45: 31AM Sumeet: "So I'll consider aid of my buddies in US to deliver it in my experience from there"

03/08 05:46: 05AM Broker (Florentino D): "that might be a great option."

03/08 05:46: 11AM Sumeet: "However, I want a link or location where I will purchase from below and obtain it shipped in US"

03/08 05:46: 56AM Sumeet: "Kindly assist me, please guide me what's the easiest way to put order?"

03/08 05:47: 11AM Broker (Florentino D): "are you utilizing a people granted credit card?"

03/08 05:48: 18AM Sumeet: "I have Indian problem charge card, therefore easily need to utilize US credit card subsequently, I'"ll my buddy to buy"

03/08 05:48: 58AM Broker (Florentino C): "Good."

03/08 05:49: 55AM Broker (Florentino D): "Upon examining our completely new alternative shares for the program sadly we don't possess a chilling processor fan accessible but I will examine our restored components. Could that be okay?"

03/08 05:50: 26AM Sumeet: "Yes that'll ok"

03/08 05:50: 53AM Broker (Florentino D): "okay, please remain online."

03/08 05:51: 09AM Sumeet: "Sure"

03/08 05:51: 38AM Broker (Florentino D): "thanks for waiting upon checking, we've one for. 99 only."

03/08 05:51: 46AM Broker (Florentino D): "are you going to spot the purchase now?"

03/08 05:52: 56AM Sumeet: "Can you provide me link, I'm attempting to contact my buddies in people and checking if somebody is arriving couple weeks time to India. Therefore prefer to spot purchase accordingly"

03/08 05:53: 16AM Sumeet: "Plus I have to request my buddy to put the order"

03/08 05:53: 37AM Sumeet: "Do u have any online link that we may deliver towards the particular person"

03/08 05:54: 06AM Broker (Florentino D): "them isn't accessible online because it is just a restored but I will supply you the component number."

03/08 05:54: 52AM Sumeet: "Yes, provide me-any depth which can be useful whenever we will soon be purchasing and dell salesperson may determine what we're speaking about"

03/08 05:55: 42AM Broker (Florentino D): "The component number is M146P of course if you've the info of one's buddy I will produce a quotation aswell and Ship it for your email."

03/08 05:57: 03AM Sumeet: "Can you deliver a in my experience and I - can forward that mail to particular individual, does that work."

03/08 05:57: 15AM Broker (Florentino C): "sure."

03/08 05:57: 17AM Broker (Florentino D): "I simply require your total title, tackle and telephone number so i can make the Estimate # research now."

03/08 05:57: 40AM Broker (Florentino D): "and incidentally, it ought to be a people handle and telephone number."

03/08 05:58: 32AM Sumeet: "Oh. Then I will get it done later. I have to get these depth."

03/08 05:58: 43AM Broker (Florentino C): "ok:)"

03/08 05:58: 48AM Broker (Florentino D): "Is there other things I will assist you to with?"

03/08 05:59: 03AM Sumeet: "Thanks for the help"

03/08 05:59: 11AM Broker (Florentino D): "You're usually pleasant:)"

03/08 05:59: 13AM Sumeet: "Ur amazing:)"

03/08 05:59: 20AM Broker (Florentino D): "thanks for the period and persistence, aswell. Consider care! (^-^)"

03/08 05:59: 24AM Broker (Florentino D): "I really hope you'd take some time to complete the study after departing this talk to ensure that us to enhance our service."

03/08 05:59: 25AM Broker (Florentino D): "'Our Talk group aims to supply the most truly effective degree of customer support. When you have one minute, we'd truly enjoy your feedback to consider the fast study that'll look above this talk when the program finishes. Our supervisor gets all of the suggestions and"

&nbsp we utilize it to assist our customers.'

03/08 05:59: 47AM Sumeet: "Ok"

03/08 05:59: 49AM Sumeet: "BBBye"

03/08 05:59: 58AM Broker (Florentino D): "thanks, I relish it:)"

03/08 06:00: 01AM Session Concluded

If you need further help, please visit us at support. Dell.com


Offender: Dell

Country: USA

Category: Computers & Services

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