Ever tried to call for technical support from AVG? Wel, you won't get any. Theyu out source to an answering service in the Philipines to a bunch of idiots who read from scripts and have no experience. Then they try to avert you to one of their partnering companies to have you computer fixed, for a fee of course.
I'm upset because I purchased their anti-virus software only to get a virus and they refuse to do anything about it. Read the chat session below. Nomer Flores was both rude and admitted he justs reads the scripts given to him.
Way to go AVG.
BTW there are several HQ in the USA, MA, FL and CA. File with the BBB and State Attorney General's office in their state if you can not get any response.
AVG Chat Support: Welcome to AVG.
You: Hello, i have your software and services yet spomeone hacked into my email while i was on vacationAVG Chat Support: Thank you. An agent will be with you soon to review and answer your question. You: what is the sense or value of paying for your products if they are not working? AVG Chat Support: Thank you. An agent will be with you soon to review and answer your question.
Nomer Flores has entered.
Nomer Flores: Hi Jennifer. How were you hacked? You: someone logged into my email account and spammed everyone in my email list
Nomer Flores: What was the e-mail that was sent? Nomer Flores: What did it contain I mean? You: there were several. Each email was sent to an individual, blank with no message but included an attachmentYou: the attachments had various messagesYou: not complimentary
Nomer Flores: Have you received anything like that before your e-mail started sending out the messages? You: no, msn turned off my account immediately. Question is your products are supposed to identify something like this
Nomer Flores: Yes. But e-mails can conceal infections and if a user still opens an attachment on the e-mail, that means the user had allowed the infection to pass. You: lkets not play games here - the issue is someone got on my machine why didn't yourproduct detect that?
You: focus here. Someone got into my email. I pay for your product. You: your product is supposed to defend my computerYou: it failedNomer Flores: Jennifer. No one got in your account. That is an infection. I f you have your ears, well eyes closed then you would not understand what I am saying.
Nomer Flores: You will receive your transcript of this conversation approximately 30 minutes after the conversation has ended. Nomer Flores: There is no perfect protection for a computer. That is why updates are made.
You: then why didn't you system catch the virus? Nomer Flores: There is also no protection that can over ride a users decision.
Nomer Flores: Did you read my message above? You: i ran a scan and it came up with no virus
You: where is yourm anagerYou: managerNomer Flores: An infection that already seeped on your operating system can camouflage it self as a valid file. Therefore not getting detected by any anti virus.
You: where is your managerNomer Flores: My manager is in his station. There is no way for you to get a manager on a chat service. You: so how does your product find this infection
Nomer Flores: Once it is already hidden itself, no product can detect it unless a highly trained infection remover expert manipulates the program. You: and i would like your manager to call me
Nomer Flores: That is not possible. Primarily because you have not provided me any account information. You: then i would like a refund for a product that is flawed and not providing the services per the agreementYou: you did not ask
Nomer Flores: If you are still within the 30 day period for warranty return, then you are eligible for refund.
Nomer Flores: Your computer is currently infected. If you want I can recommend a support group that can help you.
You: Is it an avg group
Nomer Flores: It is a partner company that offered a department called Tech Buddies. This is advertised on our website. Nomer Flores: They are not AVG directly and is a paid service.
Nomer Flores: Here is their phone number.
Nomer Flores: 1-877-327-9812You: i will be sure to blog everyone not to use avg products as they are unreliable, customer service sucks, they make you pay another subsidiary to fix a problemYou: you shoulod be ashamed
Nomer Flores: I am sorry to hear that. You should know that I am only carrying out information that was also taught to me. I should not be ashamed of what I say.
You: I am angry because i payed for services that all i've gotten is a flippant sassy mouthed chat room attendantYou: but you shoulod you are rudeNomer Flores: I only respond the way fit to the person speaking to me. Nomer Flores: Anything else i can help you with? You: you can wait while i talk to the manager on the phone
You: he is looking at the log session nowNomer Flores: I understand. But if you do not have anymore inquiries, I will have to end the session.
Nomer Flores: Thanks for chatting. Goodbye. Nomer Flores has left.
AVG Technologies USA, Inc. North America Headquarters - Channel Sales and Business Sales 1 Executive Drive, 3rd FloorChelmsford, MA 01824USA Tel. 978-319-4460Tel. 866-201-0003Haven't got AVG yet? Existing customers
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