Needed product for easter sunday. I was hoping to swing by pick up item and be on my way to visit family. The item was a clearance wieless keyboard. Description said it was complete.
I have never been so angry... When the csr brought it out to me i handed him the money as I asked if I could open the package and check the item. He said sure. So as I was opening the box he proceded to check me out. I noticed that the wireless usb thing was missing. So I told him. He handed me the receipt and said I had to take it up in the returns dept. On the other side of the store. I asked him if he could just get one from another package and i could be on my way I told him my kids were in the car and I was in a hurry. He said no. So I go to the other side of the store and see a line of about 10 customers. I waited in that line for about 40 minutes. I was steeming. I should not have been directed to the returns line because the item I purchased said it was complete. He should have called a manager over to correct the problem immediatley..
My wife and kids sat in the car for an hour. I was late to my gathering and was not able to take my kids to the beach like i promised. I will never set foot in that store again. And have already told people that i know who live in that area. About my ordeal.
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