I obtained an ASUS eee Netbook 1005PEG for Holiday. Although searching on Amazon yesterday, Dec-27, I acquired the ‘blue display of death’ (which I’m informed is very uncommon and usually serious on Windows-7). After an effort at restart, I acquired a trunk error information and also the drive started to chirp and chat (just like a damaged hook on an LP file). I named their 24/7 US-based customer support. I had been on-hold for fifteen minutes & ultimately hung-up to test again throughout the day.
I called today (Dec 28). I had been on-hold for fifteen minutes again and lastly got somebody who hardly spoke English (this really is US-centered customer support?). After spelling my title 6 occasions, we managed to move on. Right from the start, he managed to get seem like I'd damaged the pc (you will find 7 notebooks in my own family room at this time&3 Dells, 2 HPs, a Toshiba, along with a Mac, and so I understand how to make use of a notebook). He explained “well what've you completed using the PC because you had it? ” and extended to stress me after I assured him I'd just surfed the web (that's, in the end, exactly what a netbook is perfect for).
He tried to teach me on the restart though I'd stated I'd attempted it yesterday & the drive held producing more sound, that we told him (requested me to push F2 to make the journey to the bios and asked me after I told him I didn’t have the choice about the display he desired. He also requested me to push F9. I’m unsure what that does since I acquired exactly the same error information when I had before). Lastly, after 20 more moments, I acquired an RMA to deliver finished set for repairs (after supplying, spelling and confirming my current email address roughly 13 times). He explained I'd need to spend the delivery for them (but JUST after I requested) plus they might (generously) deliver it back free of charge. This can be a $300 pc which was switched on for 36 hours. I'd need to spend 10% of the price to deliver it back. Thinking was to no avail, he kept saying exactly the same dull terms. I had been placed on hold repeatedly. I requested to talk to his boss; he didn’t have one. It’s today about one hour after we began.
I shifted and requested for that suggest that ASUS in situated in (I'm processing a BBB problem).in the beginning he explained he'd no idea where these were situated, he then transformed his tale and stated these were in Europe but had no idea where. After still another store, he explained these were based in Fremont, CA. I asked for an address. After more demanding, he explained he wasn’t permitted to provide their area.
We then shifted & I requested for his title and support worker range. Again, he’s prohibited to provide that info, not really first-name. Then I requested for his time quantity or various other identifying quantity for connecting him to my criticism.
He hung on me
I really hope they check THAT discussion.
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