On December 07 I requested the Celestine Prophecy from walmart.com and decided to make use of their website to shop delivery. The purchase was believed to appear before Christmas Event between your 19 and 23 of Dec. I thought excellent. I'm going to be traveling on the 24th and also have it justintime. I named about the 19 no bundle so I believed to the client support representative I Would simply call-back on Sunday that will be nowadays certainly it'd be there. I named at around 9:00 am. Talked having a consultant who got my purchase quantity and telephone number and stated she'd contact me straight back. One hour past without any phone. I called back and have concerning the film for that second-time. Same task except the woman named me straight back and requested for that purchase quantity all over again. She appeared it up stated she could not think it is. I requested to consult with a supervisor it got more than 10 minute to be on-hold. He got the info set me back on-hold had another woman solution the telephone and provide me the website to shop variety. I named the website to shop 1-800 number where the consultant requested me for that purchase quantity, put me on-hold returned towards the telephone a few moments later explained she talked using the shop below which it certainly was in the shop and have been actually shipped about the December 12. THE 12 of DEC, below it's the 23rd and that I acquired no-call, no mail, so when I named about the 19th as well as nowadays I was informed my DVD was not there? I called back and requested the supervisor why I'dnot obtained a phone and just why after I named I was informed it was not there significantly more than 3 times. He informs me to put on on returns about five minutes later to inform me "Miss Richards your DVD is here now". DUH! Are you kidding me? This person may be the supervisor? Wow walmart has soom fairly minimal requirements. The telephone weighs up after I told him I understood the DVD was there I needed to understand why I did not obtain a phone or was informed it had been in after I named. It might have now been my mobile phone simply dropped the sign and so I called back. I had been on-hold for 10 minutes. I acquired in my own vehicle visited the shop and was still on-hold after I got there. I enter the shop and Bernard the asst director ultimately replies. I told him I had been within the shop and also to fulfill me at customer support. I had been on-hold such a long time I managed to get towards the shop before anybody responded the telephone to assist me. WHOA.
Bob started to inform me he'd no method of examining deals once they arrived in. He explained it requires 15 times then your client is informed. WHAT? 15 days after my bundle comes then I am informed. This is the procedure? I expected him and another supervisor exactly what the procedure was when deals arrived into the shops plus they had no answer, they worked round the issue never offering me a right answer. Never did discover what the procedure was or why I did not get a phone or mail or why no body might inform me my bundle was in when it'd been there because the 12th. The store-manager subsequently started to inform me I had been producing no feeling and that I was fortunate I acquired my bundle. Are you kidding me. A dvd that I paid $17.06 I had been fortunate to obtain it 10 times after it reached the shop. Me a Airforce Expert who offered my period to protect this nation with him inside it and who's just a few weeks afraid of finishing a Grasp of Science Amount in Therapy is producing no feeling and it is fortunate to obtain a DVD I settled for. Whoa approach to take supervisors Blue Angel Wal Mart in Pensacola, Florida.
0 comments