Usacomplaints.com » Computers & Services » Complaint / Review: Hewlett Packard/DM3 Laptop - Sent in for repair and they set back all scratched. #602738

Complaint / Review
Hewlett Packard/DM3 Laptop
Sent in for repair and they set back all scratched

I delivered my notebook set for fix since the correct audio quit functioning. After I obtain it back, it appeared as if the bezel and display have been positioned on a filthy table after which cleaned having a filthy cloth. There have been scores all around the bezel plus one 3-inch straight damage about the display. The notebook was in perfect condition before delivering it into horsepower. After I approached horsepower to advance concerning the harm, I acquired an incident supervisor that required soft skills instruction. He explained the one thing that would be completed was to deliver it in to correct the harm they'd triggered. I did so, so when it was delivered, the bezel had been changed, however the display hadnot been handled. After another prolonged/pleasant phone by having an escalations supervisor, I had been guaranteed horsepower might look after it (without any dedication in regards to what that intended). Nowadays I obtained a phone in the first soft skills questioned event supervisor. He explained the one thing to complete was to deliver it back, still another period, in order for them to consider the display, decide if it surely was damaged, after which they'd decide when the screen must be changed.By this time around it's obvious that horsepower truly does not worry about it is clients. The only path they will do the best point is in the event that you remain on them-and push push-push. They will have produced something such as the steps that fish should leap through on the road back again to the sea. Many fish quit, and horsepower matters about the proven fact that many people provide up aswell. They use you out after which maintain attracting new clients using their slick provides. Everybody around me employs both Apple or Lenovo notebooks. I am likely to smart-up. I am pretty certain I'll never purchase an HP Notebook again. Pity in it.


Offender: Hewlett Packard/DM3 Laptop

Country: USA

Category: Computers & Services

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