On May 27 we bought an HP Pavilion Notebook Computer DV;it included a complete twelve months manufacturer's warranty; furthermore, we bought an Accidental Damage Protection Guarantee for $99.99 that was designed to protect random damage & offer an emergency alternative Laptop Computer; on Dec 28, the notebook quit operating; it'd not energy on; we bought a brand new battery from horsepower for $300; we changed the battery; it'd nevertheless not energy on; we approached HP Customer Support on Jan 7 for aid; we were informed the notebook was under warranty, both manufacturer's warranty In addition to the extra Random Damage Protection Guarantee we bought. We delivered the laptop to horsepower via Federal Express for their restoration center in Houston, Texas, utilizing presentation material delivered to us by horsepower; The Federal Express office suggested the presentation was sufficient for cargo after I decreased the laptop at their Cheyenne, WY service; once the laptop was obtained at HPis fix heart, the screen was damaged; horsepower didn't inform us of the harm to the notebook, or did they claim from the provider Federal Express; regradless, the ruined display must have been protected underneath the Random Damage Protection Guarantee we bought additionally Towards the company's warranty; on February 5 horsepower required that people spend one more $738 to correct the broken display about the notebook; we talked to atleast 3 people @ HP Customer Support in Asia, who'd limited English vocabulary abilities & understanding; they demonstrated no report of the extra warranty or might they offer any aid; I talked to some horsepower Case Director in Dallas, California, who guaranteed to solve the problem & restore the laptop under warranty; the laptop was delivered from horsepower to us on Feb 14, stating it had been delivered because we declined To cover the repair; I again named the horsepower situation supervisor in Seatlle, WA on Feb 214, & got an apology; I had been again informed the pc was certainly protected underneath the producer's guarantee & the extra guarantee we bought, & it'd be repared at free; on Feb 18, I again delivered the notebook to horsepower for repair, utilizing presentation supplied by horsepower; the system was delivered back towards the horsepower repair heart in Houston, TX; on March 4, we obtained an email from HP Customer Support stating, again, that people owed $738 To correct the notebook; whenever we asked the HP repetition, in Asia, with minimal Language abilities, we were again informed they horsepower had no report of the Random Damage Protection Guarantee that people bought; we were informed if we didn't provide them with a creditcardnumber to cost the fix towards the laptop wss being delivered back again to us; my criticism is that this: we acquired his laptop in great religion, straight from Hewlettpackard; we've written verification that people not inly possess a twelve months company's guarantee, but we also provide wrotten conformation that people purchased one more Accidental Damage Protection Guarantee, that was designed to protect accidetal damage; horsepower statements to not have any report of the warranty but we obtained verification straight from their store that people bought it; just how can a Worldwide Organization be permitted to cost sutomers for guarantees they do not honeor? Why do we've to continuously keep in touch with people who hardly understand Language? Its now been 3 months that peopleare looking to get this notebook set, & horsepower will chain people out until May 27, once the guarantees end; easily quit cost using the PC I Will have my credit score destroyed.
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