Usacomplaints.com » Computers & Services » Complaint / Review: NewEgg - Deceptive Returns / Replacement Policy Practices. #602583

Complaint / Review
NewEgg
Deceptive Returns / Replacement Policy Practices

I bought a 16.4" HD Show Sony VAIO VPCF116FX laptop from NewEgg.com on July 1 for $1,299.99. I used the greater section of per week studying notebooks that will match the statement for my specific requirements like a Graphic-Design university student. Although this notebook was more costly than I'd initially allocated, the big hi-def display, quick processor, and Sony brand were the perfect solution. I had been known NewEgg.com with a friend to help make the purchase.

I spent near to two hours studying them on NewEgg.com, including evaluations, in addition to their "Pc Replacement Guidelines." The very first thing I observed was their "No Reimbursement" plan. Although I believed it was a plan considering additional online retailers for example Amazon permit discounts (minus A - 15% restocking charge, but a refund none minimal), used to donot allow it to swing my choice when I was dead set about the design I needed, and didn't forsee any reason I'd wish to return it to get a return. I subsequently examined their "Pc Substitute Plan" that will be really divided into two areas - "Pc Alternative Return Just" and "Pc Alternative". The plan was pretty common on most online stores, nothing from the regular. And so I went forward using the purchase.

I received my laptop the next morning, and was pretty enthusiastic while switching the laptop on for that first-time. It was not before pc ultimately laden with the normal light-blue standard "Windows-7" picture that I was surprised to determine an extremely vibrant warm red pixel in a of orange featuring back at me. The pixel was just a couple inches right of dead center. I came across that following a bit of study that it had been a stuck reddish sub-pixel. Moreover, under further examination, I came across another white stuck pixel towards the most effective-right of the show, along with a totally dead dark pixel dead center about the base of the monitor. Common application options did nothing to repair these lifeless / stuck pixels! Nonetheless, I had been extremely unhappy. I thought, I would have the ability to reside using the useless / stuck pixels on top and base, but that warm red pixel in the centre of the show was simply inappropriate.

I thought, I'd return the faulty laptop to get a substitute. Contemplate my dismay after I discovered that NewEgg won't substitute a laptop until it's ten (8) or even more dead pixels! Used to donot remember studying that within the return policy and so I went back and review the plan again. There is nothing in either of both areas mentioned previously that defined NewEggis dead pixel plan. Moreover, I appeared under some other areas not associated with my purchase and discovered nothing till I discovered the "Mass Product Reimbursement Only Return Policy". Strangely enough, this area relates to mass products for example Air-Conditioners, Big Televisions, Home Theatre Methods, Appliances along with other items which are nonreturnable / non - changeable. The useless-pixel plan is there, however itis concealed in a not regarding Pcs at-all! Moreover, it is positioned inside a area that handles items which can't be delivered or traded for almost any cause, making also less feeling! See-the screenshots mounted on this criticism for evidence.

Therefore ultimately, I'm quit using what I consider to be always a $1,300 orange (particularly thinking about the main job to become done with this specific laptop) with no option for return or alternative. Buyer beware. Possibly purchase straight in the producer, or from more trustworthy online stores for example Amazon that have a lot more customer-friendly (and of course low-misleading) return / alternative guidelines.


Offender: NewEgg

Country: USA   State: California
Site:

Category: Computers & Services

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