I purchased a "refurbished" Gateway computer from CompUSA on 2/10/09. The 1st one was malfunctioning when I received it so I exchanged it for another. They refused to send 2nd computer until 1st was actually at their facility.
I finally received the 2nd computer but that was also malfunctioning. This time screen was saying that there was a hardware malfunction. From my experience in the computer industry I thought it was possible that there was a loose plug or connection inside the case. When I opened the case it was filled with a disgraceful amount of dust and orange pet hair. There were absolutely no fingerprints or disturbances in the dust which means that this case was never even opened when they claimed to "refurbish" this computer. It is quite obvious that they simply reinstalled the windows software and sold it just as it came back to them.
They insisted again that the computer reach their facility before they would issue a return. After sending me 2 broken systems they still acted like I was the one who couldn't be trusted. The 2nd system arrived at their location at 8:42am on 2/26. It is now 3/2 and I still have not received a refund. CompUSA claims that they credited it to my card but the bank has no record of that. CompUSA says that it may take the bank a few days to process it but the bank says that they would at least have immediate knowledge of the transaction and they do not. Frankly, after my experience with CompUSA, I believe the bank representative and not them.
I will never shop at CompUSA, TigerDirect.com, or any affiliated company again and I advise everyone else to avoid them as well!!!
Computers were complete garbage and the customer service is even worse!!!
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