On 1/11/10 I called Dell support to ask why a flash drive wouldn't work in my 5 yr. Old computer and they proceeded to talk me into buying 5 different software products (Webroot Window Washer, PC Tune Up, System Mechanic Professional, Windows 7 Home Premium, and Office Home and Student 2007) and a external hard drive. They said that if I bought these I wouldn't have to worry about anything for 5 years. I am a 65 year old woman with limited knowledge regarding the workings of computers and I trusted them. After 12 calls (each time a different person in India) and many many hours I found out that only the Windows 7 and the Office 2007 sort of work. My USB ports don't support "flash drives" nor the "external hard drive", probably because they weren't invented when my computer was built. That is all they should have told me when I first called. I have spent over $500.00 on the word of Dell support people. All but a couple of the software items, because fortunately I hadn't opened, can be returned. I can also return the external hard drive Dell said. I feel they should have suggested buying a new computer, even one of theirs; I probably would have been stupid enough to buy a Dell.
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