Usacomplaints.com » Computers & Services » Complaint / Review: Gateway - Awful service. #544755

Complaint / Review
Gateway
Awful service

In mid-July I delivered my pc set for support function to correct a faulty interface which allows my notebook to cost. I delivered it from my present target, and within 3 times I'd it delivered in my experience also it wasn’t mounted. I named MPC to demand they consider my pc again because it was nevertheless not keeping a cost.in two times they delivered a container for that pc, however they delivered it to my previous target. I gathered it from my previous address and published on the type they'd surrounded to ensure they delivered it to my current target. Along with that type, I recorded a bit of document towards the computer itself, declaring that after repairs were total they had a need to deliver the pc to my current target.in three times period, they delivered the pc back again to me, but affirmed they delivered it to my previous target. Because no body could signal for this, it was delivered to some fed ex factory, wherever it got water on it and was totally destroyed. I obtained a phone from MPC telling me the computer had gotten damaged, which there is a procedure to obtain a state #, after which get me a brand new pc. I had been informed this could consider thirty days, where stage I told them which was undesirable, and required I consult with a supervisor. After I talked having a supervisor, I had been informed they'd attempt to facilitate it, and they might contact me every Friday to I would like to understand the improvement. I had been named the next Friday and informed a state # had are available in plus they might begin to build my pc, and in the really greatest, it'd be about thirty days. I had been obviously upset using the wait, but approved it.By this time around is was the start of July. At the conclusion of July, I'd seen NOTHING from MPC regarding my pc (despite the fact that the supervisor had mentioned she'd connect regular), and so I named MPC and was informed the pc nevertheless hadn't been constructed, but that there is an anticipated shipping day of September 9th. Along with these details, I had been informed that I ought to feel thankful that I had been getting a new computer (despite the fact that they'd destroyed my different pc) since it was arriving having a fresh 4year guarantee and was more highly sophisticated. I had been surprised in the audacity that their organization might consider his position, once they were within the incorrect. I hung-up, and waited for that September 9th contract. Affirmed when September 9th arrived around, there is no pc. Nowadays (September 11th), I named again and was informed they nevertheless hadn't started creating my pc, no was there approximately ship day. I had been floored!!! I couldn’t genuinely believe that these were continuing to deal with client in this reckless way. At this time I'm so angry, I simply don’t wish to cope with it, and that I still am with no computer. I'll do whatever it requires to assist others not conduct business with this specific organization!!! Distribute the term.


Offender: Gateway

Country: USA
Site:

Category: Computers & Services

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