Usacomplaints.com » Computers & Services » Complaint / Review: HP Laptop - Ad Total Protection Service Repai. #479558

Complaint / Review
HP Laptop
Ad Total Protection Service Repai

I bought an HP Notebook in and also the Bestbuy repetition lied tome concerning the Complete Safety with collision insurance that will substitute the notebook if something occurred to it, even when I went over it having a vehicle, he explained.

He forgot to described that after anything might occur to the notebook I'd be susceptible to the supervisoris attention, that they have none. He also forgot to say the fix might consider many weeks in the period I got the notebook towards the shop. Additionally, the brochure they provide you with in the shop doesn't express some of this issues.

Our laptop smashed round the 25 of August they delivered the notebook towards the restoration heart, also it returned about the 2nd of July. I visited choose it-up plus they stated that it had been prepared. Supposedly, they repalced the motherboard.

They provably understood the notebook was just hardly operating since that's why they're the specialists. The notebook began, I invest each day and half burning back my documents, but at the conclusion of your day the notebook started to secure. I did so a mem to determine just how much storage the pc acknowledged also it was just 2gb. I understand I purchased 4gb of storage.

I'm also delivering a notice for their boss to allow him understand of the failure to supply great support to his clients and also to recognize the costly safety programs.

Returned towards the shop and also the technitian did a analytical and decided the notebook did certainly have 4gb which it just acknowledged 2gb. He explained he would need to operate more check that will consider about a couple of times, then when the motherboard was poor, he'd need to deliver it towards the restoration heart again. The motherboard is the things they changed the very first time the attempted to fixed it.

Meaning they're laying in my experience and didn't substitute something, and given that they understand my safety is closing in June, perhaps they believed the pc might atleast pursue that evening after which they'd not need to protect it.

Little did they understand that my pc chose to split significantly faster then that.

The policy includes replacement when they can't repair it, but the things they stated is the fact that it's to become fixed 4 times before they'll permit an upgraded, that they didn't inform me after I purchased the program. Something is fixing the notebook 4 instances properly subsequently creating a error and never repairing it the very first time precisely, however they refused the alternative.

I submitted a thru the Tx Atorney General's Workplace since Bestbuy is actually tearing people off by not praising they outrageouly costly Complete safety programs. I paid $229.99 for that strategy.


Offender: HP Laptop

Country: USA   State: Texas   City: Southlake
Site:

Category: Computers & Services

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