I have a simple question for HP executives in Thailand and around the world.in an anemic economy, where people are being laid off in dramatic numbers and consumer confidence is at an all time low, why would an esteemed international brand name company like yours deceive customers and sell products what will broked down?
That is my story, purchasing an HP Pavilion 2626TX and my fgraphic chipset NVIDIA 8400 M GS start to melting with my motherboard. Problem si very common and know-well. Now I asking for repair to YOUR mistake and HP Thailand trying to tell me that they give me 10% discount on motherboard, Is that a joke??? Then, after interfacing with Customer Service here in Thailand which first denied the problem, was emailed a similar incompatibility notice HP had published. On hepl line was very rude to me and pretty useless.
Why was this information not disclosed by the retailer (they claim they didn't know)? Why does HP Thailand refuse to deal with this issue?
In some parts of the world this nondisclosure of consumer information is considered fraud.
I will urge readers around the world on the blogs and PC magazines not to buy HP. Maybe then they will understand the importance of honest customer relations. Talking about loss of consumer confidence…….
Tomas
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