On 11/30/08 on-line I purchased a Gateway lap from Circuit City, or from what I am now calling CROOKED CITY. I was specifically told on-line the product was in stock. I was also guaranteed that I would receive my order on 12/3/08. On 12/2/08 @ 5:00 am PST I got on-line to check the status of my order. To my surprise my order had been cancelled. I immediately called the customer service number to find out what was going on. They informed me that it was cancelled due to the fact that the item was not in stock. I explained to the rep that I was led to believe the item was in stock and was guaranteed it would be here on 12/3/08. She told me there's nothing I can do. I press the issue and ask to speak to her supervisor. She told me there wasn't one available but she could give me a claim number and I could call back later and speak to some one of at a higher level. I say ok and hang up. On 12/2/08 @ 11:08 am PST I call the customer service line again. I explain AGAIN what happened. This rep told me your order is not cancelled and will be there on 12/3/08 as promised. I say great, thank you and hang up. On a hunch I decide to check my order status on-line. I look it up and it still says cancelled. I figured it wasn't updated yet so I decide to call the customer service line again. I check my order that way. It still says cancelled. I finally get to talk to another rep. I explain everything AGAIN. She told me sorry your order is cancelled there's nothing I can do. I ask for a supervisor. I talk to him for about a half an hour. The end result is he said there was a mistake, I'm sorry, there's nothing we can do bye. What has happened to customer service? They honestly believe one person doesn't matter! I work for a major utility in San Diego, Ca. I am a member of local IBEW 465. I have access to a lot of people and I will make sure they all hear this story and I will ask them to please not shop at CROOKED CITY!
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