On 11/30/08 I purchased a Gateway laptop on line at the circuit city website. I was told at the website that it was in stock. I was told it would be delivered on 12/3/08. On 12/2/08 @ 5:00am PST I got on the website to track my order. To my surprise the order was cancelled! I immediately called the customer service number to find out what was going on. The rep told me the order was cancelled due to the fact that they were out of stock. I told her the website clearly stated that the item was in stock and would be delivered on 12/3/08. She told me there was nothing she could do. I pressed the issue and insisted to speak to a supervisor. The rep told me there wasn't one available but she would give me a claim number and I could call back and speak to someone later. On 12/2/08 @11:08am PST I called back and got another rep. I explained the problem to her and she told me there was a mistake and the order was not cancelled and would be delivered on 12/3/08 as promised. I said great and thanks and went on my merry way. On a hunch I got back on the website to track my order. To my surprise it was showing up as cancelled again. I figured it probably had not updated yet. I decided to call the customer service line again and track it that way. To my surprise it was saying that the order was cancelled. I called the customer service line again to speak to someone about my order. The rep informed me that indeed the order is cancelled. Well by now I'm not too happy. I ask to speak to a supervisor. They get me on the phone with a supervisor and I explain EVERYTHING AGAIN. He told me there is nothing he can do. I ask to speak to his supervisor and he told me there is noone else. He is as high as I can go. I again explain the issues I have with the website and false advertisement and misleading information. His attitude was indifferent and he could pretty much care less. He pretty much told me we made a mistake, the website wasn't updated properly, we are out of that item, there's nothing we can do, goodbye.
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