I'd a dreadful encounter using the Sceptre specialized assistance team looking to get an x42BV to work-in HD. Below will be the log of the talk. I lost hours of period pursuing their guidance – that there is undoubtedly an issue with my video card - once the issue was fundamentally using the x42BV. After-hours of working about the driver, I eventually pulled the check and pc back again to Microcenter where I connected my pc to a different (operating) Scepter LCD/Television monitor and was immediately in hi-def.
After I called Sceptre tech-support after I eventually resolved the issue, the tech-support supervisor provided apologies after which insinuated the problem may be misdiagnosed by Microcenter. Despite I wrote the issue was resolved by connecting my pc as much as another check, the assistance team composed back ….
Dear Client,
The tech-support representative is appropriate. Having a Geforce 9500 GS, you will possibly not possess the sufficient chipset for reaching the quality of 1920x1080. I apologize when the broker appeared arrogant however the info he relayed for you is appropriate. Please also go through the next link.
Http://www.nvidia.com/item/extreme_hd_gpu.html
Sincerely,
Sceptre Technical Support Team
Log
David:
CaN't get beyond 1360 by 768 to get a Sceptre - x42bv with nvidia 9500 gs on HP watts / Vista 64 House, I've previously wiped clear and reinstalled the nvidia driver as directed but there is no enhancement. I also can't install the Sceptre Visita Driver
Phone approved by owner Tech Support Team. Presently in-room: Tech Support Team, David.
Technical Support:
If that quality may be the greatest you will get using the horsepower using the latest individuals, then probably that's the restriction of the video chipset.
Technical Support:
You will need to request your video card producer about higher-resolution support.
Bob:
Simply talked with nvidia and also the card helps it - I also started using it as much as 1600 earlier but CAn't get that environment
Tech Support Team:
There is no stage on adding the landscape driver for that check because the check is completely plugandplay. Simply make certain it's thought to be universal pnp and also the check is likely to be pushed completely with respect to the capacity for the video card.
Bob:
Anything is incorrect -you're accusing nvidia, thaey ae blaminmg you - I need help - I knopw the card whould support significantly more than 1360 by 768
Tech Support Team:
I am not accusing the video card chipset. I am simply stating you will need a much better video card, a greater quality one, like the Nvidia 9600GT
Tech Support Team:
I-donot realize why a 9500 doesn't support the resolution, because I understand since Geforce 6600, they've been helping widescreen resolution.
Bob:
It will support it - therre is just a difficulty
Technical Assistance:
May Be The check being thought to be universal pnp monitor?
Steve:
B
Specialized Support:
?
Steve:
Yes
Technical Assistance:
Then your Television check has already been related to the movie card when it comes to which quality is backed, that will benot
Technical Assistance:
Is it feasible for you really to get one of these various movie card?
Steve:
Not today
Technical Assistance:
Besides another or more quality video card, I've no additional recommendations.
Bob:
Please send me to some expert
Tech Support Team: I am sorry I-donot have every other recommendations since this really is centered on your video card.
Bob:
Why did i obtain a 1680 x 1050 earlier before i adopted secptre guidance and today I'm restricted to 1368...
Technical Support:
Should you revise your video card driver and also you dropped quality then it demonstrates this is just a video card problem.
Technical Support:
You got another maximum quality due to the distinction within the movie card application driver.
Bob:
Whoa, I understand, however, you men explained to revise it
Tech Support Team:
Upgrading the movie card driver often might keep the present quality support and include more promises.
Technical Support:
You are able to however uninstall your movie card owners and reinstall your unique motorists from your own horsepower producer's driver disk.
Bob:
Often things work. However they do not, please allow me to understand how to get your monitor to work well with a nvidia GeForce 9500 GS at 1080i or create me that it CAn't be completed
Tech Support Team:
I've informed you the quality is dependant on your video card-not the check. You have to attempt another movie card like the Geforce 7600 GT or 8600 GT or 9600 GT using the latest forceware driver. The quality in the Computer is likely to be modern therefore it is likely to be 1080P not 1080i.
Steve:
Please allow me to understand how to get your monitor to work well with a nvidia GeForce 9500 GS at 1920 by 1080 (best res) or create me that it CAn't be completed
Tech Support Team:
I've informed you the quality is dependant on your video card-not the check. You have to attempt another movie card like the Geforce 7600 GT or 8600 GT or 9600 GT using the latest forceware driver. The quality in the Computer is likely to be modern therefore it is likely to be 1080P not 1080i.
Technical Support:
If you fail to do what I requested, then I am sorry I can't assist you to further.
Bob:
Have you been stating it CAn't be completed?
Technical Support:
An answer on-screen is dependant on numerous encouraging models, the check, the movie card, the program driver, and also the OS.
Bob:
An easy yes or no
Tech Support Team:
If one of these isn't as much as specification using the quality necessity, then your quality CAn't be accomplished.
Bob:
Please
David:
I'm assuming you're informing me it CAn't be completed
Tech Support Team:
I'm suggesting what must be achieved to attain the quality.
Technical Support:
I can not verify whether it may or CAn't be completed since you still have to talk to your video card support.
Bob:
No - I do want to understand if it's feasible tyo solve it using the equipment I've today - you're not addressing my issue
Technical Assistance:
I simply informed you I can not verify whether it may or CAn't be completed since you still have to talk to your video card support.
Bob:
Please contact them
Technical Assistance:
You will need to get hold of them for quality support.
Bob:
Please send me for your suipervisor
Tech Support Team:
You also'll have to question them about driver problems between aged individuals helping greater resolution while newer driver helps a diminished quality.
Bob:
Boss, please
Technical Assistance:
I've provided you-all the info I will on quality support.
Technical Support:
Cheers for utilizing Sceptre Technical Assistanceis Livechat. Have an excellent
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