Long ago in March my client noted that their FreeAgent Professional push was no further operating. I acquired the push and instantly observed the Hardware interface about the Hardware/eSATA component had dropped down within the system. I told my client "no huge package - I am certain Seagate may substitute the component and also have you back-up and operating very quickly". I had been wrong.
I opened the initial help solution on March 11. Almost a whole month passed with no reaction to the solution, despite my upgrading it wondering that which was happening. Lastly on April 7th "Justin" responds requesting a problem he might have responded herself had he worried to see my unique declaration or looked over the image (that we've connected below). About the 11th of May, a complete month following the solution was exposed, I had been informed that my alternative component had been prepared which somebody in the "Item Division" could be in contact. After nearly two more months no body had, so when they ultimately did about the 23rd of May they explained the component wasn't in-stock, after which they shut the solution.
Obviously, no body bothered to inform me they shut the solution. Their program never explained it had been shut. Their Emails state you are able to re open it within 20 times - however their site does not appear to permit that. I thought they might obtain the component in-stock quickly and deliver it out "ASAP", because they had stated within their last update about the 23rd. Because it ended up, I had been wrong again.
I popped another ticket on May 18th (today 8 weeks following the unique solution), wondering why the initial ticket have been shut and where my replacement component was. No solution. Two nights later I updated it wondering that which was happening. No solution. Lastly somebody from Seagate named me (or I named them, I can not remember which), and that I was informed the Hardware/eSATA component was nevertheless not in-stock, plus they did not expect it to become until "someday in July, perhaps". However, strangely, these were nevertheless shipping out fresh FreeAgent Professional models using the Hardware/eSATA segments within the container! The assistance broker explained the "guarantee parts alternative" department was from the components and maynot get any in the "retail" division. Our only choice at this time was to complete an "Sophisticated Trade", which costs me $19.99 along with a great deal of my time for you to setup and procedure.
After consulting with my client they decided to the Sophisticated Trade, because it appears we shall never begin to see the Hardware component substitution. Nowadays I named Seagate guarantee assistance to setup An Enhanced Trade, however the repetition could not get it done within the telephone. She explained to create it-up on the site. I did so just like directed, however the site didn't setup the correct exchange and just setup an ordinary guarantee trade, where I deliver the push back plus they deliver me a brand new one. This could consider months and might charge significantly more than the Sophisticated Trade, and would likely spend more of my period. And so I named in all over again, utilizing the telephone number supplied on my guarantee purchase confirmation email, simply to realize that the incorrect number was about the Email, which I'd to contact another quantity. After I did, they strangely could not find my order within their program - meaning I'd have experienced togo through the whole procedure again with somebody who I could hardly comprehend and could hardly comprehend me (all their guarantee assistance is outsourced), after which call-back again later to stop the initial purchase.
I named in today plus they discovered my purchase quantity, nevertheless when I requested them to include Sophisticated Trade they mightnot. They stated that they'd to stop my current RMA (order number), since their program would not let two purchase figures for just one serial number. Which was frustrating, however they explained that I'd to attend atleast one hour after which call-back, AGAIN, since their program requires atleast and time to "update" itself. Therefore today I've to carry on to spend my period and power with this crazy procedure by which I spend them to solve a problem to get a push that's still under warranty.
While you can easily see, it has been an entire headache that seemingly have no-end. I am amazed from the pure mess of Seagate assistance and guarantee providers. Just how can they consider nearly 3 months to solve a components alternative to what could not be much more than the usual $5.00 component? Why do they consider months to answer help seats? Why does not their site function precisely to procedure results? It appears as though they're doing anything within their capacity to prevent changing that component, and also to bypass the Sophisticated Exchange (that they cost for). I truly will not be buying any Seagate items later on.
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