The company known as "The White House Attic" refused my request for a refund for a faulty laptop computer bag.
I returned the bag in the condition in which I received it immediately after receiving it. Over a month later I still had not received my refund. I sent several e-mail and postal requests for the refund. I finally contacted them by phone and was told a refund would be issued. Another month went by and still no refund.
I finally turned my complaint over to the Better Business Bureau and the Newton Brookline Consumer Office in Massachusetts. They tried several times to get a response from Bob Carp of The White House Attic. He assured them that "the refund check was in the mail". No it was not. The Better Business Bureau informed me that they had done all they could do.
As of this time, there has still been no response from Bob Carp of The White House Attic.
Anyone considering ordering from The White House Attic would serve themselves well by shopping elsewhere—a company that backs up its products and promises only what they can deliver.
0 comments