I purchased a dv6000 six months ago and it has completely crashed. Calling into Customer Service is a joke as you only get in touch with a foreign call center. To give you an example of the frustration when talking to these people, I will quote the last call I was on.
HP - "So you are calling about your laptop"
Me - "Yes, it has been sent in for repair, but two and a half weeks have gone by, and I have yet to receive any word on the status."
HP - "I apologize for the..., your laptop will arrive on August 22nd."
Me - "Today is the 28th of August! Can you please give me an accurate date."
HP - "Is there anything else I can do for you?"
Me - "Yes I want to know what is going on with my laptop. Can you please tell me what date it will arrive and what the details state the problem is."
HP - "Your laptop will arrive on August 22nd."
Rot in hell hp!
What a joke! What a joke! I have been told that I need to contact a case manager, which I have requested 3 times. I am told every time that I will have a call back within 24 hours. I have not received a call yet.
Hp has told me that my laptop is delayed due to not having the parts they need. Do they not make these computers? Then, I get a message telling me to call Tennessee to a service center two days ago, and the guy, who spoke English and was actually intelligent, told me that he has no idea why they would have told me that. This is the first time that anyone has looked at or troubleshooted my computer and it looks like a blown motherboard. A blown motherboard! With the combination of lies, language barriers, un-professional customer service, corporate disorganization, and un-satisfactory service, I am left livid.
The Indian call centers tell you there aren't any supervisors or managers that can take calls, no matter what time of day you call. When you are instructed to get in touch with case managers, it is virtually impossible. They cannot understand the english language, the products are breaking very quickly, and as a customer you are left to deal with the corporate run around, which if you haven't realized already, you can't win. I really want to yell and scream at them, but it has no effect. Don't waste your time repeating your problems over and over either, cause it's never noted and the next person has no idea what your deal is. I wish that I knew a way to escalate this, at least find someone willing to help customers.
HP gets two thumbs down from me, and a big middle finger.
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