I purchased the said laptop on the 6th of February with next day air. Got it 2 days later. Drive was clicking but had no smart errors (still seen many drives have mechanical failure with no signs in SMART) Then by time I tried to pair my phone it would not work either. So took necessary troubleshooting measures to find out that nothing would solve it. The final nail in the coffin was the intermittent touch-pad issue. I was then worried I made a bad choice in laptop and asked for resolve... Its now the 20th and I have no refund or laptop... And RMA status still shows as received (they are dragging their feet) And lets not forget that the mail in rebate expires on the 28th... I practically begged for any one of the three - 1. Refund my money, 2.in store credit, 3. Just send me the laptop I next day aired 2 weeks ago and counting. They refused and just continue to drag their feet. I will NEVER shop at this declining business again. The best part is when you view your cart newegg shows a promise& as follows NEWEGG PROMISE
Satisfaction
We guarantee total shopping satisfaction. Virtually all of Newegg.com's offerings are protected by a 30-day refund policy. They will not honor this and Amazon.com may be the better option. You have been warned!
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