Site: urbanactive.com
Found 24 reviews / complaints
Page 2

Urban Active
Poor customer service! I felt completely scammed and undervalued as a customer

Sports Savannah17 0

I had the worst possible experience with UA, and I'm super disappointed because my gym time is extremely important to me. Roughly a year ago, I moved to the area and signed up for a membership. They were extremely pushy about getting to me sign a contract, and it was vital for me to go month to ...

Urban Active
Cancellation policy, ripoff, misleading, scam

Sports uffyw410 0

Signed contract for tanning that included automatic payments deducted from my checking account. During the strong armed sales pitch, was told I could cancel any time. Asked to cancel after one month. Was told it needed to be in writing. Downloaded form, filled it out, brought it in - NOT ...

Urban Active
Unprofessional Behavio

Health & Medicine Erin1234 0

I introduced my buddy into have a visit and make use of a free visitor move since I had been informed by a worker your day before that that would be completed. A worker Zack offered her the visit, however declined to allow her check out the gym until she registered or settled a $14 charge. I told ...

Urban Active/Brittany
Once they get you signed, they don't stop charging you!

Health & Medicine tiredofit14 0

This company is a ripoff of the highest degree. They bring you in to sign you up and then when you want to quit you have to jump through a bunch of hoops to cancel. The manager of the Hyde Park gym is condescending and basically using political correctness to the nth degree tells you to screw off. ...

Urban Active Fitness
Over Billing

Sports jdrum85 0

I cancelled my membership with urban active over a year ago. It wasn't until i called them back to rejoin for membership that they told me i owed them close to $300.00. They told me that they saw that i had cancelled but for some reason the monthly fee kept billing but was not coming out of my ...

Urban Active Fitness
Billing is bogus and customer service is horrible

Health & Medicine _Anonymous117_ 0

In Jun I moved out of the area & was told by the frnt dsk that I could not transfer clubs. So I went into the club in Aug & cncled my membrshp. There was no rcpt given. I did sign a cnclation note but I was not given any copies. Per the agreement it takes 1 mth to cncl so after cncling I ...

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