I went over to Sears to buy a lawnmower for my land lord. I wanted to get a model that didn't have a rigs engine on it. They had one that I wanted to buy but the sales person wouldn't sell it to me. The newer model switched engines. So, I was stuck buying a less priced poorly built mower. That ...
I have not been a customer of Sears in years because of their poor customer service attitude. Today I decided to try Sears again but could not easily get past their voice recognition system. I ended up being bounced around for over an hour. These are the things I rediscovered about Sears customer ...
Sears failed to fix my refrigerator during warranty period. Later required me to purchase an extended service warranty for $252 before they would return to repair in June. The final repair/diagnosis was that the compressor was partially blocked with some sort of contamination which would have to ...
I purchased an extended warranty on a Bissell Vacuum. When I took it into a Sears authorized service center, they indicated that it was unrepairable and to contact Bissell. Bissell indicated that it was past the one year factory warranty and to contact Sears. I am now in a loop of calling Sears, ...
I have to say I have never been so unhappy with a store. On 10-13-08 I went to Sears.com to purchase a new washing machine and a new stove. $1200.00 order. I went with sears online because it said next day delivery if the order was placed before 3:00 pm. I did so. I received a phone call right away ...
We purchased a 2008 Craftsman Professional Lawn Tractor ($2000) and purchased an addition Protection Agreement ($400) in April. With less than 25 hours of use, the tractor had a major piece vibrate loose and cause damage to deck 2 Trips to the farmhouse where the tractor is at... Still no service; ...