Site: ichotelsgroup.com
Found 13 reviews / complaints
Page 2

Crowne Plaza Newark Elizabeth, New Jersey
Crowne Plaza Newark Elizabeth, NJ Fraudulent Charges Terrible Customer Service Horrible Hotel

Miscellaneous Margolis1966 0

I had to file a formal complaint with my credit card company to get the fraudulent charges this hotel charged to my card taken off. I contacted Intercontinental Hotel group about the situation and they told me they had to pass it to the hotel's manager directly. Day after day I waited to hear from ...

Holiday Inn
Worst stay eve

Traveling & Tourism Smith110 0

I booked 1 night at Holiday Inn Newark Airport, asked for two bed room. The front desk gave me the wrong room type and so I had to move 3 times with 4 cases and several bags. Later at night, when I was trying to take a shower, the tub doesn't drain water! So, I asked for help. The answer came back ...

Crowne Plaza Hotels & Resorts
Wrongful charge

Traveling & Tourism Janette Losey 0

I made reservations at the Crown Plaza Hotel in Lake Oswego Oregon.in fine print (I did not see), it stated no refunds. I called the hotel and ask to cancel, I was told yes I could cancel and given a cancellation number. When this charge appeared on my credit card, I called the hotel, and I was ...

Holiday Inn Hotels
Corporate greed

Traveling & Tourism David2202 0

My wife and her 2 sisters and brother stayed this past weekend at the Holiday Inn Express in Jacksonville, NC, which is close to the Marine Base there to meet our nephew return after his 2nd tour in Iraq. Even though the hotel was under renovations and would not have electricity at times throughout ...

InterContinental Hotels Group
5 Star employees not trained to take your calls

Traveling & Tourism Stievens10 0

Company has a new practice of re-routing any 5 star hotel & resort calls to the "soonest" available agent. QC (quality control) counts for nothing. I work at the 5 star hotel desk. Their newest trick is lowering our bonus with inbound calls that management knows all too well come from ...

Intercontinental Hotel
Isla Verde (San Juan), Puerto Rico

Traveling & Tourism Mille6 0

Do not deal with this hotel. They will not help you if you have a problem. I had reserved two rooms for one night and another room on another night. I am sure I cancelled the reservations, but they say I did not, so they charged me for the 3 rooms, nearly $900. I never stepped foot in the hotel. I ...

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